This note from Duke:
Giving additional time
We realize that the financial impact of the pandemic is far from over. That’s why we’re taking a gradual approach, giving those customers who need extra time an opportunity to reach out for assistance. Our resumption of standard billing and credit practices will not occur until mid-August. Disconnections for nonpayment and late payments fees will remain suspended until Sept. 1. Credit card fees and walk-in payment fees will be waived through the end of October.
Offering extended payment arrangements
We’re also here to help anyone who may still need time after our regular policies are reinstated. Many customers have already taken advantage of more flexible installment plans that allow them to catch up on their energy bill over time. Customers still facing economic hardship can request an extended payment arrangement quickly and easily online.
If you have a more complex issue and need to speak with us, we are available to help you Monday through Friday from 7 a.m. to 7 p.m. at 800.700.8744