Duke Energy delays disconnections due to non-payment

This note from Duke:

Giving additional time

We realize that the financial impact of the pandemic is far from over. That’s why we’re taking a gradual approach, giving those customers who need extra time an opportunity to reach out for assistance. Our resumption of standard billing and credit practices will not occur until mid-August. Disconnections for nonpayment and late payments fees will remain suspended until Sept. 1. Credit card fees and walk-in payment fees will be waived through the end of October.

Offering extended payment arrangements

We’re also here to help anyone who may still need time after our regular policies are reinstated. Many customers have already taken advantage of more flexible installment plans that allow them to catch up on their energy bill over time. Customers still facing economic hardship can request an extended payment arrangement quickly and easily online.

If you have a more complex issue and need to speak with us, we are available to help you Monday through Friday from 7 a.m. to 7 p.m. at 800.700.8744

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Blog at WordPress.com.

Up ↑

%d bloggers like this: