Duke Energy says it has heard from customers about a phone scam. It goes like this, you get a call saying that your electric bill is overdue and unless you pay the caller by credit card on the phone, somebody will cut off your electricity, sometimes right away.
Scammers are calling residents and impersonating utility company staff, claiming to be collecting on late bills. They may even falsify their caller ID information to make it appear as though the call is coming from Duke Energy.
Because we do occasionally contact our customers by phone, it can be difficult to tell a scammer from a real Duke Energy employee. Here are some tips:
- If a caller specifically asks you to pay by prepaid debit card, this is a red flag. Prepaid debit cards are like cash and the transactions cannot be reversed.
- If you feel pressured for immediate payment or personal information, hang up the phone and call us at the number on your utility bill. This will ensure you are speaking to a real Duke Energy representative.
At Duke Energy, we will never:
- Call to demand immediate payment about money owed without first sending you a notification by mail
- Ask for credit or debit card numbers over the phone
If you have any doubts, HANG UP and call us directly at 800.700.8744.
If you or someone you know has a question about whether someone is a legitimate representative of Duke Energy, call the company at 800.700.8744. Call the police immediately if you believe the person is an imposter.